Terms and Conditions
These are the terms and conditions of
Please read them and if you have any queries do
not hesitate to contact us. These terms and
conditions are in effect once we have accepted your booking
either via phone, email or in person.
Please arrive 30 minutes prior to the departure time of your trip
(at the Woodcleft Canal Dock, Located in Freeport New York), as
we will not wait for late customers as itís not fair for others
to be left waiting.
All Guests are responsible for their own belongings. Coolers are
permitted on board.
Multiple Rods are permitted but only one rod can be in use by
one person at any given time. Extra Rod must be kept on the 2nd
level of the boat, or at the captain / crews discretion.
Bookings and Payments:
All bookings require credit card details to be held by us as
security, and the deposit of one person. We will not make any
changes to your credit card unless specified or in accordance
with our terms and conditions.
All trips are refundable if the captain cancels or reschedules
the trip due to unforeseen circumstances; weather, mechanical
Gift vouchers or Fishing Credits are non refundable and we only
reschedule gift voucher bookings
The person making the booking is responsible for the total
payment of the organized trip. If they have made a booking for 5
people and only 4 people turn up, then they are responsible for
making up the difference.
Payment for the booking is due upon the day booking the
reservation in full for the # of people whom you are booking
Cancellations and Refunds:
may nominate a full refund of deposit or transfer your deposit
to an alternative date if your trip has been cancelled by
Captain Lou Fleet.
If a person becomes unwell and requests to be returned back to
shore, then no refund will be given and it is also up to the
Captainís discretion whether or not to return to port.
Captain Lou Fleet will not be held liable for any indirect costs
incurred by booking a fishing charter with us.
In the event the trip is cancelled at any time by Captain Lou
Fleet, we will not be held liable for any travel costs, meals,
accommodation or any other costs the customer may have incurred.
Fishing Credits/ Gift Cards:
Credits must be produced at the time of boarding, otherwise a
new fare must be paid.
Gift Cards must be presented at time of booking so customer
service can process the gift card.
If the customer holding the Gift Card or Fishing Credit misses
the trip on the booked day without providing notice or is late
and boat has left port, then the Gift Card or Fishing Credit
will be forfeited.
Gift Card or Fishing Credits are not transferable or refundable.
charters are subject to suitable weather conditions (the
decisions made at the discretion of the skipper) and we reserve
the right to cancel any trip due to bad weather (even at short
We require the customer to check their email / voice messages
for the confirmation which will be made by our office prior to
the trip. If you miss our call we will do our best to leave you
a voice message, send you a text message or email. It is your
responsibility to follow up with our office prior to your trip
to make sure the trip is on schedule.
Off-shore trips are pending on weather conditions. If inclement
weather conditions prevail, it is up to the Skipperís discretion
as to whether the trip will proceed. You may nominate a full
refund of deposit or transfer your deposit to an alternative
date if your trip has been cancelled due to weather.
In an instance where the weather may turn unexpectedly it is at
the discretion of the Skipper as to whether any, a full, or part
refund is given and / or a Fishing Credit for a Future Trip.
customers must declare any pre-existing medical conditions or
any medication prior to booking and departure (as some people
may require special attention).
We have the right to ask any customer to wear a life jacket at
All children under 16 need to be accompanied by an adult
is required that all customers behave in a safe and respectful
manner to all staff, other customers and our property.
If we find that there has been loss or damage to our equipment
or vessel due to negligence or unruly behavior then the customer
will be liable for replacement or repair of the item (funds will
be taken from the credit card that is held for security).
The Skipper reserves the right to cancel a trip and payment
forfeited if unruly or unsafe behavior is displayed.
Alcohol is allowed onboard the vessel, however responsible
consumption of alcohol is to be adhered to.
The Skipper reserves the right to: refuse alcohol onboard if he
deems it to be unsafe, refuse a passenger onboard the vessel if
they are under the influence of alcohol and can cancel the trip
with no refund.